About TeleHealth
Online virtual counselling sessions are available to adult, teen & couple clients through The Budding Elm. TeleHealth counselling, such as telephone and online sessions, will take place in a virtual counselling room, hosted through ZOOM or Jane - our client management booking system.
Virtual counselling is an alternative counselling platform that allows clients to receive support in the comfort of their own home. While preference is often given to in-person counselling, we understand that Telehealth counselling is another great option for those unable to attend an in-person session.
In order to safeguard youth confidentiality, The Budding Elm practice does not generally provide virtual counselling for youth under the age of 12. Some exceptions will be made.
TeleHealth Counselling Terms & Service
Clients must be at least 18 years of age in order to consent to TeleHealth counselling.
For those under the age of 18 years, a parent or legal guardian must consent to the set terms for TeleHealth counselling services.
TeleHealth client sessions cannot be 100% guaranteed as secure and confidential.
All sessions should be treated as an in-office session. We ask that there be no outside distractions. Please turn off your cell phone and close other computer programs.
No third parties should be present or near the session, at any time, without the practitioner's knowledge.
Technical problems may occur. If the call is disrupted, the clinician will call you back shortly. If reconnection cannot reoccur, your session will be rescheduled at no additional fee. You will receive a phone call or email during practitioner office hours to reschedule.
If the client is in crisis or has an emergency situation that requires immediate attention, they will be asked to call 911, contact the Vancouver Island Crisis Line at 1-888-494-3888, or immediately go to the nearest hospital emergency room.